Video calls require more effort to convey natural, non-verbal communication.Video calls require you to stay glued in place no moving around or walking.Video calls show you what you look like when talking, which leads to heavy doses of self-reflection.Video calls require more eye contact than in-person communication.In it, Jeremy Bailenson, Professor of Communications at Stanford, lays out four reasons why video conferencing is such a drain. A February 2021 issue of Technology, Mind and Behavior published the first peer-reviewed analysis of “Zoom fatigue” in Nonverbal overload: A theoretical argument for the causes of Zoom fatigue. The scientific community has begun to embrace “Zoom fatigue” too. But for others (including business leaders) who spent their time in-person, the sudden shift to 100% remote work has brought the topic front-and-center. If you worked from home before the pandemic, you might have seen the early signs of Zoom fatigue. For some people, it’s become normal to spend eight, ten, or even twelve hours a day on video calls. The global workforce has now spent a full year working online. It turns out the work-from-home experiment has some drawbacks. Insight #1: Zoom FatigueĪfter listening to colleagues around the world, it became apparent we need to combat the “Zoom fatigue” that many of us feel. While there’s clearly more work to be done before Citi’s thousands of employees get back to work, there are some insights here worth exploring. In her Latest Update on the Future of Work at Citi, Fraser speaks directly to the struggles of her employees and lays out a high-level framework for moving forward. Sidenote: the UK spelling of “benefitted” is different than the US spelling of “benefited.” And when the CEO of a company that employs more than 200,000 people speaks up, it’s worth paying attention to. However, this week the CEO of Citigroup, Jane Fraser, spoke up. While business leaders have spent the last few years sharing thoughts on the future of work - you can find an excellent summary from the World Economic Forum here and a fascinating article on how Facebook CEO Mark Zuckerberg plans to leverage virtual and augmented reality here - the details of post-pandemic work-life have been mostly speculation. How will workers return safely? Who (if anyone) will continue to work from home? What will the average day look like? More and more people are being vaccinated, the CDC is re-assessing social distancing guidelines, and the mental health impacts of the pandemic ( especially for Gen Z) are starting to get the attention they deserve.ĬEOs of companies around the world will be expected, in the next weeks and months, to share their thoughts on post-pandemic work procedures. While COVID-19 is far from being eradicated, the signs of a return to normal are starting to appear. The post-pandemic #futureofwork is fast approaching.
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